okie is a much better day for me...

like wad i say... i cannot sit outside... esp tt seat i am sitting the previous days... =)

result is out today... this is the first time i am not so nervous when result is out... cos i onli noe it this afternoon... and gotta work to clear calls so no time to realli think abt it...

okie la... though i am not very happy with 2 of the subject... shld have done better... wad happen huh? but was kinda happy for the other 3 subjects... though everything can be even better... haha~ who hate to get high marks rite?

the good thing is i managed to clear all... meaning?

no need to spend extra money attending lecture, paying for exam fee... =)

shall work even harder this coming year... jia you ya...
(those hu didnt do very well.. jiayou and dun give up k?!)

hi all...

sorry for not blogging these few days... cos i got nothing interesting to tell u all... =(

kinda sad huh... everytime when i online... i will keep seeing tt stupid entry abt tt stupid cx tt make me cry until so ugly... =x (my blog is my homepage)

wanna share something more interesting with u all but realli there isnt any leh...

and worse still.. these 2 days is the worst... i simply meet all the horrible, nasty, unreasonable, irritating, and disgusting cx...

those tt keep putting words into my mouth saying tt everything can be done... i promise this promise that... (and i realli agree with all the 10 points tt shannon mention in her blog)

and also meeting cases that even my manager also never see before... wow rather lucky huh?! i go ask him for advice ask until i also paiseh loh... haiz...

suppose to have karaoke session this sat... but quite a number of ppl cannot go... so changing to next sat... haiz... =(

people feel free to ask me out ya... nxt week i will be free except fri and sat... so can jio me out for lunch, dinner, shopping, karaoke... anything... k?!

today is a super disgusting day for me... though i have a nice lunch with melissa... long time since we met... like wad she says... ever since i start working in uob...

i cried during work today... because of a very stupid case... it's a very long story... pardon me for that... =x

okie a cx (short form for customer) call in to check on some italian restaurant promotion... he wans to see is there any such restaurant he can visit...

so he give us a call and i help me check through the net... and yupz... i give him one of those restaurant... then he commented that there shldnt b the onli italian restaurant with promo rite... so he ask for more... advice him to check through the net for more info he dare to say "oppz... too bad... i am already on my way out... tt's y i am calling u..."

and then... nvm...this time.. instead of just checking through the net... i check with one of my TL (aka team leader)... she try to search for me but there isnt any... so she suggest i give cx a callback after doing a check with other department... okie... so i suggest to cx tt i will give him a call... but he very insistant that i must give him an answer now... so no choice my TL give me the catalog of last year's promo... as the cx die die wants the name of those italian restaurant...

ya and so i started naming all those restaurant to him... and u must know how diff it is to name those stupid italian rest. loh... and ya... finally he stop me and ask me more abt tt certain rest... and ya i told him there is 10% off total bill and for plat card holder, he will b able to have free cockage... BUT i told him tt that was for last year and suggest him to call the rest. before going down to make sure if they still have this promo or not...

but like wad i say... he is a super disgusting cx... he refuse to call and say tt it's our responsibilty to call for him... okie... so being nice... i call the rest. and ask on his behalf... ya... i didnt tell them i am from uob... and ya... the info tt i got is 10% off for food and 15% for plat holder... nothing got to do with cockage... and ya... so i tell cx this info and saying that for cockage wise he need to check with them again as the info tt i got from them is these 2 discounts la...

and ya... tt's my conversation with him... HOWEVER... within 15 mins... a lady call in and look for me... she insisted that i told the cx the wrong info... as cx claimed that i say there is free cockage... okie... so i explain to her the whole story and instead of being understanding... she started scolding me for being so stupid to tell cx last year promo... and come on... in the first place i already tell cx tt's for last year promo ( as he refuses to let me check out for the lastest dinning promo in the first place) and i even call and tell him the lastest one...

but tt stupid lady apparently is stupid enough and keep scolding me and even wants me to apologise to cx saying tt is my fault who give him the wrong info...

and COME ON... in the first place... it's not my fault k? u wan me to say sorry for things i didnt do?! sorry i simply cannot do it...

so tt stupid lady just scream at me for the last time and say tt she give me a chance to save the situation and i refuse... so she is going to escalate to the top mgt tomorrow... and she just say u wait and see wad will happen to u tml...

yupz... so after tt call... i started crying like mad... chris was like trying to cheer me up and comfort me not to worry la... and when i went out... mahes also saw me crying...(so paiseh)... they all ask me not to worry as the conversation is recorded and nothing will happen to me...

okie la... enough of tt... i know i type very long...

though chris wont be reading my blog la...
thanks for waiting for this slow girl with lotsa follow ups, offering to help me to do it on sat and smsing fion to help me settle everyone's timesheet so that i no need to go back office tml (though still i am going back)
and thanks for the rocher to cheer me up... appreciate that... =)

i think johann (my leader) will faintz when he look at my "works" timing... cos i was crying for quite some time... and yesterday tt stupid uncle call also make me feel so pissed off... ya okie la... tt is also a very disgusting case... but i shall not flood u all with tt anymore...

nitez people... =)

totally troubled with my contract... ARGHZ!!!

same question la... should i extend or not... FREEDOM VS MONEY

work how many days?

full days or half days?

wanna work on weekends?

can cope with studies?

do i realli need those money?

or in the first place i shldnt even extend... haiz... today must give an answer le... wad shld i do... ???

wa sianz...

just saw the seating arrangement of leehom's concert... $128 the seat so far away loh...


(those in green)

hopefully order tix from fan club the seats will be those better ones... but i believe no matter how far i sit... i will still be SUPER HIGH ya!!! right steph?!

and to SIYUN, SHUQI and FION... in case u all dunno yet... ur dearest ENERGY will be releasing their new album on the 25/08... =)

anyway today's work is horrible... i overtime until 815pm... and i start work in 830am... i think i will be the richest part timer shifter le loh... #&^*%&$^#&%^*%

all thanks to the last min training... UOB launching a new signature card... yupz... signature... better than plat and slightly lower than infinite... look out for advertisement in ST this fri ya... anyway the card is quite cool la... just that y must they choose to have training so late and take so long!!!

end up i cannot finish my follow ups... and ngoh still laugh at me... so evil... shall escalate complains to him ( if there is any... --- which i hope it wont come to me actually =x)

and there are lotsa things to take note due to the launching of this new card... but lucky i am leaving... so just need to know some basic things just in case if cx calls in to enquiry... as for the other more chim stuff... i dun think i have the chance to memorise ba... haha~

okie~ before i start..

paiseh meng jiat... ur quiz realli very difficult leh... i realli dunno how to write ya... i will try it again during off day ya...

and ya... cindy commented that i dun blog that often as before... the reason is bcos i dun wan to flood u all with all my complains and nagging... i am doing everyone a good deed k? haha

okie... just a short update ya... for my "self declared" off day... i slack at home and teach my bro maths... he having exams on tues...

fri suppose to have tuition in the afternoon but my poor tutee is sick... so cancelled (scarly her mum sack me le... cos i keep changing tuition slot)... so went to trim my hair... and meet meng jiat and some other nanyang jc juniors to watch drama performance at biopolis... somewhere at bouna vista... next to MOE building... nice show =) cant stop laughing and i am quite impressed with myself that i predicted the storyline at the very beginning of the show... =p

as for sat and sun... sad to say... i gotta work loh...

and somemore i am the only one in morning shift... shannon, li ling and serene onli come in ard 2 plus... so i am "alone" in the morning la... and our mr chris woon is in thailand... but lucky sat morning got fion and shirui to accompany me... =)

as for today... i am so touched that my parents came down to toa payoh just to accompany me for lunch... cos i told them i am the only part timer working this morning... so they take cab down to have lunch with me... =)

okie... please allow me to nag a while... i am actually quite sad ever since i am in the shifter... cos cannot go out with my colleague... wanna go k also cannot... wanna have dinner with family and frens also cannot... tuition slot also have to make adjustment... cant watch tv... cant surf net... cant blog as often... cant do a lot of things la... and i realli mean A LOT OF THINGS!!!

2 more weeks to the end of my "sufferings"... ya i decided not to stay le... like wad i told others... i rather leave this job "happily" than to leave while cursing like mad... and like wad siyun and steph says... though the pay is good but this is not wad i wan... and with my past 1 year experience... i shld b able to survive with my $160 tuition fee ba (provided the tutee's mum still wan me)

yupz... tt's all for the updates... tml morning shift... though shannon and serene off day, li ling "self declared leave" and chris annual leave... BUT i will b having lunch with shirui and fion... so happy... i missed out lotsa updates loh... cya~

hey frens...

tell me wad shld i do ya...

shld i extend my contract or not???
the pay is not bad and i can survive quite well with this amt when sch reopen...

however at the same time i am getting more and more sick of the job... and also worrying that i may not b able to cope with my studies and tuition...

tag/sms/call/email me to tell me wad shld i do ya...

was sad when fion called me in the afternoon... she cried bcos customer scolded her... feel so hurt loh... i mean why cant they be nice people and dun scream and shout at us?! barbarians... somemore in the first place is not fion's fault... disgusting people... GET LOST!!!

and i receive a call from a student from some institution today... super duper disgusting... call in and scream and shout... she dun rem her own pin number (and she insisted that the pin she keyed in is correct when the system already show " captured pin due to incorrect pin")and still dare complain tt i am not very helpful...

come on loh... ur pin is confidential leh... i wont b able to know and wanna issue u another pin u say too late... then wad u wan me to do? rob the bank for u?!

wasnt feeling very well these few days... think due to these night shifts... so intending to see doc tml and get MC... i seriously need some break man... and somemore tml i am the onli part timer working night shift... i dun wan to walk out that building alone... =x (okie la... tt's the main reason y i drag till tml then see doc)

okie... late le... go Zzz liao... byebye~

yeah!!! off day

OFF DAY!!!

first time i feel so happy for my off day...

finally... the day that i am looking forward to... today is a hard day... the calls are non stop... the call queue can go all the way up to 30+++...

&$&;;^*%^*$%^#^$*&^(^&;;*%

singaporeans... are u all that bored?! go shopping or do something more meaningful then... STOP calling in and ask stupid question... =x

and things become worse when customer are nasty... and they will be screaming and shouting at u... when they are asking a favour... want me to waive off late charge, interest... .. still dare to scream at me... omg... wad kind of world are we living in... (of cos there are nice people around too... but most of them are not)

and after abt 2 weeks at the main line... i can conclude something...

nasty customer are those highly educated and not-that-educated people... okie la... i know this statement is bias... but generally speaking this statement does make sense k?!

not-that-educated people will scold and nag nag nag... (and that realli test ur patience) until u buay tahan and will submit request and monitor account for them blah blah blah... cos u just want to end the conversation asap...

as for the highly educated people... i think it's even worse... they think they are very clever and somemore they have better command in language and so they demand even more... so wad if u are highly educated? u can even talk in a civilise manner... shame on u!!!

but in this world... being nasty is an advantage... it helps u to get what u wan... no wonder singaporeans like to complain so much...

and end up poor me have LOTSA follow ups... i am claiming OT almost everyday... ALL THANKS TO THEM HUH!!!

i dun understand y they must make things difficult for us and they will never understand how it feels to sit there for hours and doing so many things at a time... and ya... nasty customer will always have something in common... a very typical "speech" from them...
"ah... who am i speaking to? how to spell? i want to take your name down..." (in a SUPER HIGH PITCH)

but yesterday i was quite sad... because a customer's wife called in and "beg" me to call her husband who is in hong kong as his mum is in the hospital and i think dying or some emergency la... then i called him and he request to have a temp increase so that he can buy air ticket to rush back to spore... but i raise the request twice but not successful as he join us for less than 6 months...

i realli hope i can help but haiz... i got limited power and end up i have to call and reject him... can hear that he was actually quite sad la... i am sad too... cos i dun think anyone will come out with this kind of excuses or reason to request for temp increase ba... haiz...

okie... i feel better now... haha~ paiseh people... i am getting more and more bad tempered and naggy due to this job... cya ard... time to relax and stop thinking abt work... =)

hi all,

surprise to see my blogging at this hour?

yupz... i start my shift work le... have my first shift yesterday... yah... national day ya... but the double pay and fireworks view make me feel slightly better... (though i am stil very guilty for not being able to celebrate with my mum-- it's her bdae)

another thing tt brighten up my day... i receive the email from leehom fan club asking us to book concert tix le... though time and venue not fixed yet... but who cares... me and steph are definately going.. =)thanks steph for the prompt reply... woohoo... we gonna have fun sia... =)

but but but was kinda angry when i saw the amended schedule yesterday... cos all my plans are spoil... all thanks to them... dun understand how come they can change schedule when we have already start working for almost 2 weeks?! now i need to reschedule my tuition and at the same time i cannot go for rebonding this sat and cannot meet liting and sing siew on 19th le... *sobz*

okie la... time to stop le... go surf net for a while and keep myself updated before going to work... cya!

lastly HAPPY BIRTHDAY TO MY MUM AND AMEI AND SINGAPORE!!!

celebrate my mum's bdae in advance yesterday cos i gotta work this coming wednesday...

ya national day still gotta work... so sad loh... i thought is obvious that we wont be working on public holiday... but ya loh... sad... this is the first time i am not able to celebrate bdae with my mum...

anyway as usual we went Rama thai... the food there is simply niiccceee... =)

work so far is quite horrible... actually i rather stay in the normal application line loh... though they also quite busy nowadays but i missed those days where we can talk and crap and go tea break in between... haiz...

true la... UOB wont be so kind to hire us to play and talk crap... some staff who used to sit outside also comment tt we like having party inside everyday la... hee~

so nan de to see me online and blog nowadays... cos i am realli tired... talk non stop and endless follow ups to do... last thursday i work from 8am to 8pm loh... *faintz*

today nan de i got half day leave... cos tt time cindy says she wanna go see wilber then i apply leave... but then he postpone his trip to spore so i stay at home and slack loh... hee~

photos that i took yesterday... oh man... i am hungry again... =x


sea cucumber cum abalone cum mushroom/sharkfin soup/crab with dong fen
steam fish w sweet and sour sauce/chili prawn/birdnest soup
my parents/me and my bro/big mouth VS small

havent been updating u guys since saturday...

sunday went k with fion, yi hui, ziyun, weini and ewee... have lotsa fun ya though at first all of us quite paiseh to sing... and the funny thing is most of us are not feeling well and not in the good condition to sing... but who cares right? hee~

monday is last day of my slack and relax day... first day i am receiving $8.50 per hour... how i wish i am able to earn $8.50 with no calls sia... *fat hopes*

yesterday is a horrible day for me... we are routed to the main line... long time since i have lotsa calls to answer... i dun even have time for tea break ( ya the tea break is self declared de)

and i am so guilty for being late for tuition due to the debrief at the end of the day... my tutee wait till she fall asleep loh... and we ( her maid and me) have a hard time waking her up... i am so sorry to wake her up loh... she must be so tired...

as for today... super guilty sia... cos i routed the SR ( aka service request) to the wrong department... and i almost get my team leader into trouble... i am so guilty and sorry about tt loh... haiz... and i got lotsa follow ups to do... so will be going to work tml earlier to clear all my stuff... *sobz*

okie... talk about something else... have dinner with fion, felicia, steph and pris... to celebrate our beloved France-India-Osaka-Norway (aka FION la *pte joke*) bdae in advance... have dinner at dian xiao er at marina square... the food there is quite nice...

the blur gals thought tt we will be entitled discount by using UOB card... haha~ but too bad they missed out the fine prints... not applicable to set menu... then have desserts at changing app... while we fill in the form for UOL...

wonder if anybody from UOB give fion a callback... she faced some problem in depositing money into her account... (lucky i did the deposit before her)... there is no receipt issued by the machine and at the same time... the machine hang... *dotz*

okie... tt's all for today... sorry this entry is a bit lousy... but at least i bother to update u all right? hee~ nitez everyone... =)